Support
Questions, bugs, or a restaurant we got wrong? We read everything.
Contact us
Email support@joinspotguide.com or DM @spotguideapp on Instagram. We aim to reply within 1–2 business days.
Common questions
How do I save a restaurant from a Reel?
Two ways: DM the Reel to @spotguideapp on Instagram and it lands on your map automatically, or copy the Reel’s link and paste it on the Add tab in the app. Our AI reads the caption, tags, and cover image to find the exact restaurant.
I DM’d a Reel but nothing showed up.
Check three things: (1) you’re signed in with the same Instagram account you DM’d from, (2) the app is open or has been opened since you sent it — pull down to refresh on the Spots tab, and (3) if the post didn’t clearly name the restaurant, look under Spots → To review, where we ask you to confirm our best guesses.
Why does Instagram sign-in say I need a professional account?
Instagram only offers app sign-in for Business and Creator (professional) accounts — a free switch in Instagram’s settings under “Account type and tools.” If you’d rather not switch, use Sign in with a DM instead: it works with any account, including personal ones.
How do nearby alerts work?
With location access enabled, Spotguide quietly notices when you’re close to a restaurant you saved and sends a reminder. We use geofencing, not continuous tracking — capped at a few alerts a day, and never for places you’ve already visited. Manage it in Settings → Nearby alerts in the iOS app.
The app matched the wrong restaurant.
Open the item in the Review tab and pick the right candidate, or paste a comment from the post (often the location hides there) and tap re-check. Still wrong? Use the flag option and our team will fix it by hand.
How do I delete my account and data?
In the app: Settings → Delete account & data. This permanently removes your profile, saved places, and any queued DMs. Details and an email option are on the data deletion page.
See also: Privacy Policy · Data Deletion